Overview of Tools
This section features the tools and apps mostly used by the Squarespace team in performing their tasks and responsibilities --- from the completion of clients' ticket information, the creation of client websites, to the implementation of specific site updates and client requests. Most of the tools act as the cornerstone of these tasks for the team to deliver an exemplary performance.
SQUARESPACE
Squarespace is a software as a service-based content management system, integrated website builder, blogging platform, hosting service, commerce platform, and domain name registrar. The system allows individuals and businesses to create and maintain websites, blogs, and online stores.
Link: https://account.squarespace.com/
Note: We basically use Squarespace to build client sites.
JIRA
Jira is a proprietary issue tracking product, developed by Atlassian. It provides bug tracking, issue tracking, and project management functions
Link: https://ylopollc.atlassian.net/secure/RapidBoard.jspa
Note: This is where we update client’s task details and status.
HELPSCOUT
Helpscout is an email-based customer support platform, knowledge base tool, and an embeddable search/contact widget for customer service professionals.
Link: https://www.helpscout.net/
Note: This is where we get client requests and answer their inquiries
STRYPES
Strypes is a Dutch owned and managed ICT Company which offers its customers the ability to scale their software department with highly skilled and motivated professionals.
Link: http://scrappy-01.prod.ylopo:7763/party
Note: We can only access this link using an openvpn login. Basically, I am using this for setting up the client’s domain.
SLACK
Link: https://slack.com/
Note: We use Slack for communication.
Follow Up Boss
Follow Up Boss integrates with and collects leads from over 200 lead sources.
Link: https://www.followupboss.com/
Note: This is to access the client’s FUB account (if FUB is their CRM) to find additional information about the client’s team members/agents, including their email and phone number.
Formstack
Formstack lets you create and customize branded digital forms that allow businesses to be more agile, reliable, and scalable. It integrates your web forms with more than 40 powerful apps to help streamline & automate your workflows.
Link: https://www.formstack.com/
Note: This is where I access the Client Information Response Form that shows the client’s details that should be put into his/her ticket to be used in building the Branded Sites.
